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Saving files before replacing a hard drive
Checking for hard drive updates
Testing the hard drive
Defragmenting the hard drive
Replacing the hard drive
The information applies to HP Notebook PCs.
Most HP Notebook PCs have SMART (Self-Monitoring Analysis and Reporting Technology System) capable hard drives. SMART is firmware that resides on the hard drive and continuously monitors drive parameters such as performance and error rates. SMART uses a technology known as predictive failure analysis to tell you when a hard drive failure is imminent.
Common SMART errors are:
Hard disk failure is imminent.
A hard drive in the system reports that it may fail.
Smart failure imminent, back up your data
Error 1720 Imminent Hard Drive Failure
HP Hardware Diagnostic errors that start with HD521
The use of SMART does not prevent all hard drive failures, but it can give you the opportunity to back up your personal files and replace the hard drive before it fails.
Saving files before replacing a hard drive
Before replacing the hard drive, create a set of recovery discs, and then back up your personal files to an external storage device, such as a USB drive, recordable discs, or another hard drive. After installing a new hard drive and performing a system recovery, the new hard drive will only have the operating system loaded. Personal files can be restored to the new hard drive after completing a system recovery.
To create a set of recovery discs, see the document that matches the version of Windows installed on the computer:
Windows 8: Creating the Recovery Disc Set in Windows 8
(Video) Replace the Base Enclosure | HP ZBook 15 G3 Mobile Workstation | HP SupportWindows 7: Creating the Recovery Disc Set in Windows 7
Windows Vista: Creating Recovery Disc Set in Windows Vista
Windows XP: Creating Recovery Disc Set in Windows XP
To back up your files, see the document that matches the version of Windows installed on the computer:
Windows 8: Backing Up Your Files in Windows 8
Windows 7: Backing Up Your Files in Windows 7
Windows Vista: Backing Up Your Files in Windows Vista
Windows XP: Backing Up Your Files in Windows XP
Checking for hard drive updates
Common SMART errors indicate the hard drive might fail. Back up your data before it is lost. However, there might be certain conditions that cause a hard drive failure message to display when a problem does not exist (a false positive).
Fix false positive hard drive errors by updating the hard drive firmware. To check whether an update is available, see Get software and drivers. Type the model number of your computer, and then click the links that pertain to the computer configuration. On the software download page for the computer model, look for hard drive downloads, such as Seagate SATA Hard Disk Drive Utility or similar. If a hard drive update is available, install the update to prevent future false positive errors.
Testing the hard drive
If your computer has BIOS version 6 or less, you can run either the F9 Diagnostic Tools utility or the F10 Smart Support test to check for hard drive errors. For computers with BIOS version 7 or greater, run the HP Vision Hardware Diagnostics program, which includes a S.M.A.R.T. hard drive test.
BIOS version 6 or less
If your computer was manufactured in 2008 or later, you might be able to run a hardware diagnostic test during the startup process. If the F9 Diagnostic Tools utility is not available, run the F10 SMART Support test.
F9 Diagnostic Tools
If your computer was manufactured in 2008 or later, you might be able to run a hardware diagnostic test during the startup process. To do so, turn on the computer, and then press the F9 key during the boot screen with the either the HP or Compaq logo.
Figure : Example of the Boot screen
The Diagnostic Tools utility opens and performs a variety of hardware tests. Green checkmarks are displayed next to hardware items that pass the diagnostic test, and any problems found are reported.
Figure : Example of the Diagnostic Tools test
note:If any of the hard drive tests fail, back up your files, create recovery disks, and then replace the hard drive.
F10 SMART Support
If the F9 Diagnostic Tools utility is not available, run the F10 SMART Support test by completing the following steps:
Turn on the computer.
Use one of the following methods to enter the BIOS Setup utility:
If your computer was built in 2006 or later (Windows 7 or Vista), immediately press the F10 key. You might need to press the key repeatedly, about once every second, until a BIOS Setup utility screen opens.
If your computer was built before 2006 (Windows XP or earlier), press the F1 key . You might need to press the key repeatedly, about once every second, until a BIOS Setup utility screen opens.
Use the arrow keys to select a hard drive in the list, and then press the Enter key.
Select SMART Support, and then press the Enter key.
Select one of the following hard drive device tests:
SMART Status Check: Checks the status of the hard drive SMART status. Displays whether SMART support is enabled or disabled.
SMART Short Self-Test: Runs a short self-test on the hard drive.
SMART Extended Self-Test: Runs an extended self-test on the hard drive. This may take some time.
Press the Enter key to start the test.
The test begins and the test status displays.
Press the Esc key when the test is complete.
note:
If the test fails, back up your files, create recovery disks, and then replace the hard drive.
BIOS version 7 or greater
Complete the following steps to run the HP Vision Hardware Diagnostics program, which includes a S.M.A.R.T. hard drive test:
Turn off the computer.
Use one of the following methods:
Turn on the computer and immediately press the F2 key repeatedly, about once every second, until the HP Vision Hardware Diagnostics program opens.
Turn on the computer and immediately press the Escape key repeatedly, about once every second, until the Startup menu opens. Then press F2.
(Video) How to Reset your HP Printer | HP Printers | HPSupport
Use the down arrow key to select Hard Disk Check, then press Enter.
Use the down arrow key to select Extensive Check, then press Enter. The diagnostic automatically runs the S.M.A.R.T. test to test the hard drive and the Long DST test to test connections.
When the testing is complete, the results display on the screen. If the S.M.A.R.T. test fails, write down the error message and error code so you have the information when you contact HP Support.
Press Enter to return to the main menu, use the down arrow key to select Exit, press Enter, then use the down arrow key to select Yes. Press Enter again to continue to Windows.
Defragmenting the hard drive
To keep using the drive, knowing that it could fail at any time, use Disk Defragmenter to consolidate files and move them to another section of the drive where errors are less likely to occur. For optimal hard drive performance, periodically run the Disk Defragmenter tool. In addition to using Disk Defragmenter, back up your personal files to external storage device on a regular basis.
Windows 8
Follow these steps to defragment the drive in Windows 8.
Press the Windows key + W to open the Settings panel, then type optimize in the search field.
Click Defragment and optimize drives in the list of settings that displays. The Optimize Drives window opens.
Figure : Search for Defragment and optimize drives
In the Optimize Drives window, click the drive you want to defragment, usually the C: drive, then click Optimize.
Figure : Optimize Drives
When the optimization is complete, click Close.
Windows7 and Vista
Click Start
, and then click Computer.Right-click the icon for the hard drive to defragment, and then click Properties.
Click the Tools tab, and then click Defragment now.
Click Defragment now to start the process.
Figure : Tools tab showing Defragment now button
, and then click 
Windows XP
Click Start, and then click My Computer.
Right-click the icon for the hard drive to defragment, and then click Properties.
Click the Tools tab, and then click Defragment Now.
Click Defragment to start the process.
Windows 98 and Me
Click Start, click Programs, click Accessories, click System Tools, and then click Disk Defragmenter.
Select the drive.
Click Defragment to start the process.
note:If the steps in this document failed to resolve the issue, the hard drive might have failed. If your computer was purchased after 2001, there likely is a software program provided by HP to test the hard drive. For more information, see the document that matches the version of Windows installed on the computer:
Windows 8: Testing for Hardware Failures (Windows 8)
Windows 7: Using HP Hardware Diagnostics to Test for Hardware Problems (Windows7)
Windows Vista: Using HP Hardware Diagnostics to Test for Hardware Problems in Windows Vista
Windows XP: Using PC Doctor
Replacing the hard drive
In Warranty
If the computer is in warranty, contact HP Customer Support for assistance in replacing the hard drive. After replacing the hard drive, use recovery discs to replace the software that came with the computer.
Out of Warranty
If the computer is out of warranty, most retail computer stores can help you select a replacement hard drive. Many computer stores can replace hard drives for a fee. Buy and install a hard drive with a storage capacity similar to or larger than the original hard drive.
If you want to install the hard drive yourself, follow the installation instructions that come with the new drive. You can also search HP Customer Care for hard drive replacement documents, or refer to the in-box documentation that came with the computer for information about opening the case and installing a hard drive.
After replacing the hard drive, use recovery discs to replace the software that came with the computer.
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FAQs
How do I contact HP support USA? ›
Call 800-407-4005
8 AM - 8 PM (ET), Monday-Friday.
Go to this HP Online Chat page. You need to sign in to HP. Choose your product type and enter the product number. Then, follow the wizard to start the online chat.
How do I escalate a complaint to HP support? ›- Contact your sale representative from HP and explain the issue. Ask them to open and escalate these tickets.
- Also call 1-800-633-3600 and demand a escalation manager that is on duty.
- CC: sale representation on all emails until resolved. Stay on top of communication (respond daily).
Bottom line. Across the board, HP's social and app support isn't very good, but if you have a more expensive laptop, their phone support can be excellent. There's a whole argument to be made that people who buy cheap laptops shouldn't be forced to deal with worse support than others, but that's what you get with HP.
How do I get HP Support Assistant? ›HP Support Assistant helps keep your HP computer in working order by finding updates and providing troubleshooting tools. To open HP Support Assistant, click the app icon in the task bar, or search Windows for support assistant.
How much is HP tech support? ›There is no charge associated with using HP Support Assistant.
What is HP Smart Support? ›A: HP Smart Support is a no-cost optional feature powered by the HP TechPulse platform that enables HP Customer Support agents to diagnose and troubleshoot issues quickly and efficiently. 1,2 HP Smart Support is enabled via a telemetry connection with HP devices.
Does HP have email support? ›The US HP.com Store team is dedicated to making your online buying as convenient as possible. If you have product sales questions or need help with a recent order, please send us an email. Our goal is to respond within 24 hours.
How do I contact HP Smart friend? ›You can reach HP Smart Friend at (844) 814-1800.
How long does HP support take? ›Repairs generally take 5-10 business days. Use the HP Repair Status web site to track the progress of your repair. Due to parts back orders, shipping issues, or circumstances beyond HP's control your repair may require additional time.
How do you raise an official complaint? ›
- Write to your employer. If you haven't been able to sort out your problem by talking directly to your manager, the next thing to do is write to your employer. ...
- Meet with your employer. ...
- Appeal to your employer.
- Complain without delay, preferably in person. When it comes to customer service, there's no time like the present. ...
- Research their complaints process. ...
- Give them a call. ...
- Leave a review. ...
- Take to social media. ...
- Consider escalating internally. ...
- Get the law on your side.
Let's Chat!
HPE Live Sales Chat - your non-technical questions answered in real time, by someone who speaks your language and cares about your challenges.
Get HP Laptop Screen Replacement Service
One of the most common issues with HP laptops is a broken or malfunctioning screen. This can be caused by physical damage such as dropping the laptop or pressing too hard on the screen, or by a software issue.
In most times, you don't need this software. Windows built-in Device Manager can help you update driver. You can also find the PC information in other tools like Windows system information, DirectX Diagnostic Tool, BIOS, etc. But sometimes, you may need the HP battery, hard drive, and optical drive diagnostic tools.
Do you pay for HP Support Assistant? ›HP Support Assistant is a free application that comes pre-installed on HP desktop and notebook PC running Windows to maintain your HP devices.
Does HP Support Assistant cost anything? ›The free HP Support Assistant app is a fantastic way to keep your devices running smoothly and gain confidence when it comes to fixing issues on your own.
Does HP have a service desk? ›HP focuses on technical support and help desk services. Approximately 16,700 HP help desk agents handle approximately 3,000,000 calls per month. HP has more than approximately 20 years of experience in providing IT support to customers worldwide.
How much is the HP monthly subscription? ›| Monthly fee | Pages per month | Rollover pages per month |
|---|---|---|
| $0.99 | 10 | 45 |
| $3.99 | 50 | Up to 150 |
| $5.99 | 100 | Up to 300 |
| $11.99 | 300 | Up to 900 |
Under the terms of swap warranty service, HP will pick up the defective unit from your location and will bring a replacement unit that is equivalent to new directly to you. HP will incur all repair, logistics, and insurance costs for this service.
What is HP Support Assistant tool? ›
The HP Support Assistant is a handy software utility provided by HP so that users can download and install necessary firmware and software, check performance-related metrics, and run some basic troubleshooting. The software comes pre-installed on all HP laptops and desktop computers.
Is HP customer service down? ›Hp.com is UP and reachable by us.
What is HP Smart Admin? ›The HP Smart Admin Dashboard is a centralized web portal for printer administrators to manage supported printers, users, solutions, and service subscriptions associated with their business. The HP Smart Admin Dashboard is available for HP+ and Standard cloud-connected printers.
How do I reset my HP laptop without the password? ›- Use the hidden administrator account.
- Use a password reset disk.
- Use a Windows installation disk.
- Use HP Recovery Manager.
- Factory reset your HP laptop.
- Contact a local HP store.
Turn off the computer. Press and hold Reset , and then press Power while continuing to hold Reset .
How to reset a HP laptop? ›- Click on the Start menu.
- Choose “Settings.”
- Then choose “Update and Security.”
- From there, select “Recovery” from the left panel within the window.
- You will then see three options available: ...
- Click on the “Get started” button under “Reset this PC.”
Install the HP Smart app on your computer or mobile device. Do the following if you are setting up the printer on a Wi-Fi network. Place the printer and the computer or mobile device near the Wi-Fi router. Turn on Wi-Fi on your computer or mobile device and connect to your network.
Why can't i connect to HP Smart? ›Open HP Smart app, click your printer, click Printers in the top menu bar, and then click Diagnose & Fix. Follow the instructions if any issues are found. If you still can't print, remove and re-add the printer.
How do I connect to HP Smart? ›- If you are setting up the printer on a Wi-Fi network, prepare the printer for setup. ...
- Open HP Smart. ...
- On the connection type screen, select Wi-Fi, USB, or Network. ...
- Restore Wi-Fi setup mode. ...
- Within two hours, close then re-open HP Smart, and then add the printer again.
Check your warranty or service status
Under the battery. For laptops, press Fn + Esc. For desktops, press Ctrl + Alt + s. For Chromebooks, on the sign in screen, press Alt + v.
How much does HP charge to fix a laptop? ›
The cost of repairing an HP laptop varies depending on the issue and what is needed to fix it. Generally, however, most repairs will cost between $100 and $200.
Why wont my HP laptop start? ›If your laptop won't power up, a faulty power supply, failed hardware, or a malfunctioning screen could be to blame [1]. In many cases, you may be able to resolve the problem yourself by ordering replacement parts or adjusting your laptop's configuration.
What are the 3 steps making a complaint? ›An effective complaint often has three steps: explaining the problem; stating your feelings; and asking for action.
When HR ignores your complaint? ›If HR refuses or fails to help, you may need to escalate your complaint. Most companies have additional protocols in place for taking an issue beyond HR. There may be an anonymous hotline that you are supposed to call or some other process. Follow these procedures and keep records of all communication.
How do you start a strong complaint letter? ›A complaint letter format will typically begin with the sender's details, followed by stating who it's addressed to, the date, and then the letter itself. The opening paragraph should state your reason for writing, and the meat of the text will go into detail about the matter.
What are the 4 types of complaints? ›When customers are dissatisfied with the service you're providing, they will be one of four kinds of complainers: aggressive, expressive, passive or constructive.
How do you professionally escalate? ›- Acknowledge the problem. The first step to escalating an issue is acknowledging that there is a problem. ...
- Try to find a solution. ...
- Collect evidence. ...
- Figure out who to escalate to. ...
- Explain the issue. ...
- Take the issue to a higher authority.
There are two types of complaints; misconduct and overcharging.
How to do live chat support? ›You can log in to LiveChat using your browser. The address to the app is: accounts.livechat.com. Bookmark it or even set it up as your homepage so you always have LiveChat at hand. LiveChat offers native desktop apps for Windows and Mac.
Is 123 HP chat safe? ›The official HP 123 site is not a website where odd chat boxes pop up on the screen and someone tries to offer you "Services" if you would just give out your credit card and information. Not. There are several many “fake” sites listed (in search engines) for “123” – please make sure you are using the actual “HP” site.
Can you call people on a HP laptop? ›
Open the Phone Link app and select Calls. In the Search your contacts box, search for a contact name or number. Alternately, you can directly enter a phone number on the dial pad.
Can Geek Squad help me with my PC? ›We can help. Does your computer need a repair? Bring it to Geek Squad® at your local Best Buy store.
How do I find the best computer repair service? ›The best way to find a good computer repair service provider is to ask your friends, colleagues and family members. They will give you the best suggestions and will direct you towards a service provider who they have used the services of. This method is the most common and works perfectly every time.
How do I get PC support? ›support.microsoft.com - Head over to support.microsoft.com/windows to find answers to more complex problems, browse support content in different categories, and contact support. Get help - Select the Get help link when you're in Settings to learn more about the setting you're using and find answers to your questions.
How long does a good HP laptop last? ›Generally speaking, your typical mid-range laptop should last roughly three years. And if you take good care of your computer, it may even last a bit longer than that.
Which laptop is better than HP? ›Experts generally recommend Dell over HP due to its superior build quality, longer battery life, and better customer support; ultimately, it comes down to personal preferences and needs when choosing between these two companies.
How do I know if my HP laptop has a virus? ›In Windows, search for and open Windows Security, and then select Virus & threat protection . Click Quick scan, Scan options, or Run an advanced scan, and then select the type of scan you want to run. If you choose Quick scan, the scan begins.
How do I use HP Instant Ink without subscription? ›Can I use HP Instant Ink without a subscription? No. HP Instant Ink is a subscription service. We have plans to match any level of printing needs, starting at $0.99 a month.
What is the number for Yahoo support? ›Account Support You Need, 24/7
Or call 800-305-7664 to order.
Restart the printer and the computer or mobile device to clear possible error conditions. Restore Wi-Fi setup mode. Most printers with a touchscreen display or menu: Open the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings.
Why is my printer not connecting to Wi-Fi? ›
Remove and Re-Add Your Printer in Windows
If this happens, go to Settings > Devices > Printers & Scanners, select your printer, and remove it. Then click Add a Printer or Scanner to re-add it to the device list.
Printers used to output documents from a computer do not require online access to operate. Provided the document or file to be printed is stored on a local hard disk drive or on the local network, it can be printed without a connection to the Internet.
What is the monthly fee for HP Instant Ink? ›| Monthly fee | Pages per month | Rollover pages per month |
|---|---|---|
| $0.99 | 10 | 45 |
| $3.99 | 50 | Up to 150 |
| $5.99 | 100 | Up to 300 |
| $11.99 | 300 | Up to 900 |
- Sign into your account: Home / Home Office: Sign into your Instant Ink account. ...
- Click HP Instant Ink, then Overview in the left navigation menu.
- Click Enroll or Replace a Printer or Enroll a Printer and then follow the steps to enroll your printer.
Turn the product on while you press and hold the Resume button for 10-20 seconds. The Attention light turns on. Release the Resume button. The Attention and Ready lights cycle while the product restores factory defaults.
How do I know if my printer is connected to the network? ›Select the Start button, then select Settings > Bluetooth & Devices > Printers & scanners . Make sure your printer is turned on and connected. Then select the Add device (or Refresh) button. Please wait a moment while Windows searches for the printers that are connected to the device (locally or wirelessly).
How do I know if my printer is connected to Wi-Fi? ›- Click the appropriate Network icon in the system tray:
- Note the SSID name (Network name). The screen you see will depend on the version of Windows you use. ...
- Compare the Network name used by the printer with the one used by your computer. If they differ, change the printer or computer network settings.
If you want to talk to Yahoo's live representative, then click on the phone call and dial Yahoo customer service number 800-305-7664 / 605-318-7664. Press 4 to speak to a Yahoo representative who is available to assist you at any time simply.
Does Yahoo have live support? ›Talk to a live tech expert
Call us whenever you need us, and someone will be there to help.
Don't give out this information. Yahoo support is free, and their support site addresses always end in yahoo.com.